Responsible
Gaming at criktx

1. Our Commitment to Safe Play

At criktx, responsible gaming is not a checkbox — it is a core part of how we operate. We are a betting and casino platform built specifically for players in Bangladesh, and we understand that gambling, while exciting and entertaining for the vast majority of our players, carries the risk of causing harm when it is not approached with the right mindset and boundaries. Our responsible gaming framework is designed to put meaningful controls in the hands of every player from the moment they register an account.

We are committed to the following principles across everything we do at criktx:

• Transparency: We clearly communicate how our games work, the odds involved, and the rules that govern every product on the platform — from Bangladesh Premier League cricket betting to live casino tables to slot games.
• Access to tools: Every criktx account includes a full suite of responsible gaming tools that are easy to find and simple to activate. No hoops to jump through, no waiting periods to engage protection tools.
• Proactive monitoring: Our platform monitors for patterns of play that may indicate a player is experiencing difficulties, and our team is trained to reach out proactively when those signs appear.
• Strict 18+ enforcement: We do not allow any player under the age of 18 to access the criktx platform. Age verification is carried out at registration and, where necessary, during the account lifecycle.
• No pressure tactics: criktx does not send bonus offers or promotional messages to players who have opted out of marketing, who are in a time-out period, or who have been flagged under our responsible gaming monitoring system.

Gambling should always be a leisure activity that fits comfortably within your personal financial situation. criktx strongly advises all players never to wager money that they cannot afford to lose, and never to attempt to recover losses through increased betting — a behaviour known as chasing losses, which is one of the most common indicators of problem gambling.

2. Age Restriction & Verification

criktx operates a strict 18+ policy. Players must be at least 18 years of age to create an account, make deposits, place bets, or access any real-money product on the platform. This policy applies to all players in Bangladesh without exception, regardless of the payment method used or the type of game accessed.

2.1 Verification at Registration

When you register a criktx account, you are required to provide your date of birth and identity documents — either your Bangladesh National Identity Card (NID) or passport. Our verification system checks your date of birth against these documents. Accounts where age cannot be confirmed will be restricted from accessing real-money features until verification is successfully completed.

2.2 Ongoing Verification

criktx may request additional identity verification at any point during the account lifecycle — for example, when you request a withdrawal, when your account reaches a certain transaction volume, or when our monitoring systems flag a concern. This is standard practice for responsible online betting platforms and is in place to protect both players and the integrity of the platform.

2.3 Protecting Underage Players

If you share a device with young family members in your household, we strongly recommend that you log out of your criktx account after every session and use your device's built-in parental control features to prevent minors from accessing betting or gambling websites. criktx accounts must never be shared with or accessed by anyone under the age of 18.

3. Deposit Limits

One of the most effective ways to manage your gambling budget at criktx is to set a deposit limit on your account. A deposit limit caps the total amount you can add to your criktx wallet within a defined time period, ensuring you never spend more than you have decided in advance that you are comfortable depositing.

3.1 Available Limit Periods

criktx deposit limits can be configured at three levels:

3.2 Limit Change Rules

To protect players from impulsive decisions, criktx applies the following rules to deposit limit changes:

• Reducing a limit: Takes effect immediately. If you decide to lower your daily, weekly, or monthly deposit limit, the new lower limit applies from the moment you save the change.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period. If you request an increase to your deposit limit, the increase will not take effect for 7 full calendar days. This cooling-off period is intentional — it gives you time to reconsider the decision.
• Removing a limit entirely: Treated the same as an increase; subject to the 7-day cooling-off period before the limit is removed.

To set or adjust your deposit limits, log in to your criktx account and navigate to the Responsible Gaming section of your account settings, or contact [email protected] for assistance.

4. Time-Out Features

Sometimes a short break is all that is needed to reset your perspective and return to gambling as an enjoyable leisure activity. criktx offers session reminder tools and time-out periods to help you manage the time you spend on the platform.

4.1 Session Time Reminders

You can configure your criktx account to display a pop-up reminder after you have been logged in and actively playing for a set period — for example, 30 minutes, 1 hour, or 2 hours. The reminder will show your total session duration and give you the option to continue or log out. This feature is designed to keep you aware of how long you have been playing without forcing you to stop.

4.2 Hard Session Limits

For stronger control, you can set a hard session time limit. When this limit is reached, criktx will automatically log you out of your account. You cannot override a hard session limit mid-session — you will need to log back in after the limit expires and then update the setting if you wish to extend future sessions.

4.3 Time-Out Periods

A time-out is a temporary account suspension that you can activate at any time. During a time-out, your criktx account is fully suspended — you cannot log in, place bets, make deposits, or access any real-money features. Available time-out durations are:

• 24-hour time-out: A short break for players who feel they need a day away from the platform.
• 7-day time-out: A week-long cooling-off period for players who want a more extended pause.
• 30-day time-out: A full calendar month away from criktx, suitable for players who want a meaningful break to reassess their gambling habits.

Time-outs take effect immediately upon activation and cannot be reversed before the chosen period has expired. To activate a time-out, visit the Responsible Gaming section in your account settings or contact [email protected].

5. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on the criktx platform. It is designed for players who recognise that gambling has become — or is at risk of becoming — a serious problem in their lives. When you self-exclude, criktx will close your account for the chosen exclusion period and take steps to prevent you from opening a new account during that time.

5.1 Self-Exclusion Periods

criktx offers the following self-exclusion durations:

• 6 months — a meaningful medium-term break for players who want to step away and seek support.
• 1 year — a longer-term exclusion suitable for players who need extended time away from gambling.
• 3 years — a long-term exclusion for players with more serious concerns about their gambling behaviour.
• Permanent exclusion — a lifelong ban from the criktx platform, intended for players who decide that they never wish to gamble online again.

5.2 What Happens During Self-Exclusion

When your self-exclusion is activated, criktx will take the following actions immediately:

• Your account will be closed and you will be logged out.
• You will be removed from all criktx marketing lists — you will not receive bonus offers, promotional emails, or any other commercial communications.
• Any pending bets that have not yet been settled will be voided and the stake amount returned to your account balance.
• You may request a withdrawal of your remaining account balance before the exclusion takes full effect by contacting [email protected].
• criktx will use reasonable technical measures to prevent you from registering a new account during the exclusion period.

5.3 How to Request Self-Exclusion

6. Recognising Problem Gambling

Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour becomes compulsive and begins to cause harm to themselves, their family, or their finances. It can affect people from all walks of life, regardless of income, education, or background. The important thing to understand is that problem gambling is not a character flaw; it is a health issue, and help is available.

The following are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally intended, or more than you can afford.
• Returning to gambling after losing money in an attempt to win it back — known as "chasing losses".
• Lying to family members, friends, or your employer about how much time or money you spend gambling.
• Neglecting work, family responsibilities, social activities, or personal health because of gambling.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut back.
• Borrowing money — from family, friends, or financial institutions — specifically to fund gambling.
• Gambling as a way to escape stress, depression, anxiety, or other difficult emotions.
• Continuing to gamble even when you know it is causing financial or relationship problems.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Prioritising gambling over paying essential bills such as rent, utilities, or food in Dhaka, Chittagong, Sylhet, or wherever you live in Bangladesh.

If you recognise several of these signs in your own behaviour, criktx strongly encourages you to use the responsible gaming tools available on this platform and to seek professional support. There is no shame in asking for help — taking action early is the best thing you can do for yourself and your loved ones.

7. Self-Assessment Checklist

The following checklist is adapted from internationally recognised problem gambling screening tools. Answer each question honestly — this checklist is for your own private reflection. If you answer "Yes" to three or more of these questions, criktx strongly recommends that you take a break using our time-out or self-exclusion tools and consider reaching out for professional support.

If you answered "Yes" to 3 or more of the above questions, please consider activating a time-out or self-exclusion via your account settings, or contact our support team at [email protected]. You can also seek guidance from a qualified professional — see the section below for details.

8. Getting Help & Support

If you feel that gambling is becoming — or has already become — a problem, the most important step is to reach out. You do not have to face this alone. criktx has a dedicated responsible gaming support team, and there are also professional resources available to players in Bangladesh who need guidance or counselling related to gambling harm.

8.1 Contact criktx Responsible Gaming Support

Our responsible gaming team can assist you with activating deposit limits, setting up time-outs, processing self-exclusion requests, or simply having a confidential conversation about your concerns. All responsible gaming enquiries are handled with complete discretion and sensitivity.

8.2 Tips for Keeping Gambling Enjoyable

For the majority of criktx players who gamble responsibly, the following practical tips can help keep your betting experience positive and sustainable over the long term:

• Set a fixed gambling budget before you start — decide in advance the maximum amount you are willing to spend, and treat it as a leisure cost (like a cinema ticket or a meal out), not as an investment.
• Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol. Emotional or impaired decision-making almost always leads to poor betting choices.
• Take regular breaks during your sessions. Stand up, stretch, get a glass of water, and come back to the platform with fresh eyes.
• Keep track of your wins and losses over time. Many problem gamblers overestimate their wins and underestimate their losses — maintaining a simple record helps you see your gambling clearly.
• Talk openly with a trusted family member or friend about your gambling activity. Keeping it secret is often one of the first warning signs that something is wrong.
• Use the criktx platform's responsible gaming tools proactively — set a deposit limit from day one, not just when things start to feel out of control.

8.3 Supporting a Family Member or Friend

If you are worried about a family member or friend who you believe may be experiencing problem gambling, there are steps you can take to help. Start by having a calm, non-judgmental conversation with them about your concerns. Avoid ultimatums or blame — approach the conversation from a place of care and support. Encourage them to use the responsible gaming tools available on criktx, or to seek professional counselling. If you believe they are gambling with money belonging to shared household finances, consider seeking advice from a financial counsellor in Bangladesh who can help you navigate the situation.